FAQ
WHY SHOULD I SEND WITH OXLEY GRADING WHEN THERE ARE CHEAPER PROVIDERS?
1. We are the largest and most established PSA, BGS and CGC submission service in Singapore, having sent thousands of cards for submission.
2. We have the most reviews of any other submission service provider given on our Facebook Page. You only have to check our Facebook page (Oxley Grading) and have a look at the reviews that are given.
3. We have graded the most PSA 10s, BGS Black Label 10s, and BGS Gem Mint 10s out of any other grading submission provider in Singapore.
4. We provide complimentary good faith pre-grading service to our submitters (subject to time constraints) and will advise on whether it is worth sending. Our pre-graders are personally experienced in grading PSA 10s and BGS Black Label 10s, and have helped our submitters achieve these grades as well.
5. All cards are insured up to S$250 with additional insurance available (additional S$50 coverage for S$1). Should anything happen to your cards at PSA, BGS or CGC, we will spare no efforts in settling the problem for you, something which many other submitters are not experienced or able to. We have dedicated customer service personnel from PSA, BGS, and CGC which allows us to address any issues with the cards.
6. We have an internal database which we use to keep track of evolving grading trends from PSA to allow us to stay ahead of the curve when advising on grading.
HOW DO I KNOW THAT MY CARDS WON'T BE SWAPPED?
The strongest factor remains our impeccable reputation, trust, and goodwill that we have built up over the years. As a result, we have never received any complaints as we have never lost or damaged any cards.
We also ensure that submitters take photographs of their cards so that they have photographic evidence that their cards are not swapped.
We operate on the basis of "will this submission be beneficial to our submitter?" We always advise our submitters not to send a card for grading if we think it will not be worth it (although this does not mean that they will heed our advice!) and have the best interests of the submitter at heart (just ask those who have submitted with us).
As a result, we have a strong and loyal base of submitters who trust only our service for sending their valuable cards for grading. Most of our submitters come to us through word of mouth recommendations (for example, in Pokemon Facebook Groups).
This is to such an extent that we even receive submissions from overseas submitters (Malaysia, Vietnam, Cambodia, Australia, Brunei) on a monthly basis.
WHAT ARE YOUR PRICES AND HOW LONG DOES IT TAKE?
We provide grading services for PSA, BGS and CGC. You can refer to our price list for the various service tiers that we provide for each company. The main difference besides the estimated business days is the "Declared Value" of each card. If you're unsure, do visit us during our pre-grading sessions and we would be able to advise accordingly!
GENERAL
SUBMISSIONS
HOW CAN I PASS YOU MY CARDS?
You can refer to our submission process to understand more on what are our grading procedures!
HOW OFTEN DO YOU SEND OFF THE CARDS TO PSA/BGS/CGC?
We usually send out the cards at the end of the month to beginning of the following month (if the minimum number of cards required for the service tier is met).
Note: From August onwards, we will be sending out PSA TCG Collector tier cards once every two weeks.
You can check out the quota needed for the tiers here. There are no quota for the cheaper service tiers that are not listed in the quota page.
WHY HAVE I NOT RECEIVED MY CUSTOMER ID?!
We usually send out the customer ID via Whatsapp around the end of the month to first week of the following month.
If it has already been more than a month since your last submission, do reach out to us for your customer ID!
I'VE SUBMITTED MY CARDS LAST WEEK BUT I DON'T SEE THEM ON THE TRACKING PAGE?
It may take some time for the cards to be reflected in the system as there's a lot of cards for us to process. This is especially so for BGS submissions as we have to collate all cards first before we can split them into different batches to avoid duplicate cards.
If it has already been more than a month since your last submission and you're still not seeing your cards, do let us know! Do let us know if you spot missing entries in your submissions too!
WHY IS MY CARD STATUS SHOWING BLANK?
A blank status indicates that the cards have yet to be sent out. This is normal during the submission month as we only send out the cards at the end of the month to beginning of the following month (if the minimum number of cards required for the service tier is met).
If it has been a month and your status is still blank, you can contact us about the issue. Sometimes this may also be due to not enough cards collected for the particular tier to meet the quota. In this case, submissions may be push to the following month.
PSA DID NOT GRADE MY CARD. WILL I GET A REFUND FOR IT?
I'VE SUBMITTED MY CARD. WHAT'S NEXT?
We will send a customer ID via Whatsapp to you around the end of the month to first week of the following month i.e. if you submitted on 10th June, you would expect the customer ID to be sent to you by around first week of July. This customer ID can be used to track your submissions on our Submission Page and is unique per customer. Note that this customer ID will be used for all future submissions with Oxley Grading.
WHAT ARE THE STAGES FOR PSA/BGS AND WHAT DO THEY MEAN?
PSA
Shipping (1/9): Packing and prepping the cards to be shipped over to PSA.
Order Prep (2/9): The submission was reviewed, verified, and logged into the system.
Research & ID (3/9): Cards are researched so they are accurately noted on the label.
Grading (4/9): The card has completed the authentication and grading process.
Assembly (5/9): Labels are printed and the card is sealed in the PSA holder/slab.
QA Check 1 (6/9): Grades are reviewed a second time for accuracy.
QA Check 2 (7/9): Labels are then reviewed and holder is examined for defects.
Shipped/Results Out (8/9): Results have been released, and cards are currently on the way back to SG.
Ready to be collected (9/9): Cards are back in SG and ready to be collected at OG!
BGS
Shipped: Packing and prepping the cards to be shipped over to PSA.
Grading: The cards are currently undergoing grading process.
Results out: Results have been released on OG Telegram and OG Whatsapp broadcast.
Ready to be collected: Cards are back in SG and ready to be collected at OG!
WHY DO I NEED TO PAY UPCHARGE FOR MY PSA SUBMISSION? WHAT IS UPCHARGE?
The value of the cards are determined by PSA. If you refer to the price list, you will see that there is a declared value for each tier. Should PSA deem your card value to be higher than the declared value you submit your card in, PSA will 'adjust' it to the correct tier and you will be charged the difference.
The upcharge amount will be calculated as such:
(Upcharge amount - Paid tier amount) x Bank Charges x Exchange Rate x GST
There can be many reasons for PSA to not grade your cards. You can refer to PSA's definitions for more information. OG will refund the PSA grading fees based on the prices listed on PSA's website at conversion rate of 1.35.
PSA
TCG Bulk - SGD20.25 (15USD)
Value Bulk - SGD25.65 (19USD)
Value Plus - SGD54.00 (40USD)
Regular - SGD101.25 (75USD)
Dual Auto - SGD50.00
BGS
Base - SGD24.30 (22USD)
Standard - SGD47.25 (40USD)